IT Service Desk Analyst

Job Description

We are looking for a versatile individual with a passion for customer services and IT to be our new IT Service Desk Analyst. This is a great opportunity to take your next step into a busy and varied IT Support career.

We are a busy and multiskilled team supporting all areas of the organisation - consisting of 3 distinct business units: AMRC, Nuclear AMRC and AMRC Training Centre. These fast paced, complex areas have differing IT requirements. As IT Service Desk Analyst you will be at the forefront of helping staff from all areas, providing a positive and responsive first port of call for all things IT.

As a highly visible member of our team, you will:

● Provide helpdesk and first line technical support to customers across the AMRC - including those at our remote sites in Wales, Derby and Preston.
● Be proactive, professional and enthusiastic - providing responsive high quality customer service.
● Work with a wide range of technologies including Microsoft, Google and hardware such as Dell.
● Support the specification and procurement of IT equipment, software and services for the business.
● Liaise with customers to understand their issues or requirements.
● Learn the team structure, specialisms and processes in order to be able to effectively escalate issues.
● Be willing to learn and pick up new skills, there will be a lot of opportunities to learn and develop.

This is a fantastic opportunity to join our growing team, and further your IT Support career. Your knowledge, enthusiasm and willingness to learn will slot in nicely into a genuinely innovative team and organisation.

What We Offer:
● 38 days annual leave (including closure days and Bank Holidays), with the possibility to purchase up to ten additional days.
● Up to 5 days of paid time off to cover emergency caring responsibilities.
● A commitment to work life balance including, flexible working opportunities and hybrid working where possible.
● A highly competitive pension scheme.
● A commitment to your development, with programmes, learning modules and mentoring schemes.
● An inclusive and diverse workplace.
● A commitment to your wellbeing, with confidential emotional support, support for those going through the menopause, experiencing fertility treatment and having a baby, paid leave for IVF treatment and more.
● Further information can be found at https://www.sheffield.ac.uk/jobs/benefits
We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.

Apply now by clicking on the Apply button located near the top of your screen.